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OPERA Enterprise Solution (OES)
The OPERA Enterprise Solution by Micros Fidelio is a fully integrated suite of products that can be easily combined for deployment at any size organization - from the single-property hotel to global, multi-branded hotel chain environments. Hotels and chains can choose just the products and features they need; OPERA Enterprise Solution is modular and scalable. OPERA modules include property management, sales and catering, quality management, gaming and comp accounting, and mixed use condo/hotel room management. In addition, the OPERA Enterprise Solution offers central management products including the OPERA Reservation System for both guestroom and function space sales; the OPERA Customer Information System, a customer relationship management package specifically designed for the hospitality industry; and Sales Force Administration, which provides centralized lead management and sales support for regional and national Sales teams.
OPERA Reservation System (ORS)
The OPERA Reservation System (ORS)by Micros Fidelio is at the heart of the hotel industry's first enterprise-wide inventory and reservation management system. ORS is designed for seamless integrated with the entire OPERA product family -the OPERA Customer Information System (OCIS), the OPERA Property Management System, OPERA Sales and Catering, and OPERA Sales Force Automation. OPERA Reservation System offers central reservations agents and global sales staffs the tools to maximize bookings and increase revenue in any size chain or multi-property environment. ORS easily handles all types of reservations - individual, group and party, company, travel agent, multi-legged, multi-rate, and waitlisted.
Key Features:
- Automatic Rate and Inventory Controls
- Full Reservation Functionality
- Group and Block Features
- Sales Flow Control
- Multi-Property Rate Display
- Efficient Searching
- Reports and Logs
- Channel Management
Automatic Rate and Inventory Controls
Rate structures can be set up for individual properties or for groups of properties, or for chains. Multi-level rate and inventory controls make inventory management easier and increase profitability. Rates and room types can be automatically restricted based on percentage occupancy, minimum stay through, arrival date, and more. Agents can easily determine best available rates for any length of stay. To maximize property revenues, ORS also supports interfaces to major yield management systems.
Full Reservation Functionality
Agents making reservations with ORS can easily handle complex operations such as routing instructions and split charges, shared reservations, frequent flyer and loyalty program memberships, negotiated rates and rate discounts (percentage or fixed amount). Multiple advance deposit requirements and cancellation penalties may be applied to reservations with ORS; deposit transactions automatically transfer to the property.
Group and Block Features
Creating and managing group and block reservations is as easy in the ORS environment as it is using a stand-alone hotel PMS. Room blocking, rooming lists, room sharing, deposits, tour series and other group booking features are handled by ORS.
Sales Flow Control
The flow of the Sales process is customizable by the chain or property. ORS operations can be optimized for any operational environment. Dynamic global messaging, selling scripts and closing scripts guide the agent through the selling process. Agents can easily change or cancel existing bookings and move bookings to different properties or dates anytime prior to check-in.
Multi-Property Rate Display
The ORS availability display can show rates, room types and packages for one property or for multiple properties. Agents can easily re-query for alternate dates when the requested dates are not available. Color coding throughout the sales screen lets the agent see at a glance why a property, room, or rate might be unavailable.
Efficient Searching
Conveniently search for room availability across properties and chains. By entering just a few criteria, agents can narrow a property search. Searching can be controlled by one or more criteria, including property name, city, region, property features, property type (e.g., 3-star, 4-star) package elements, attractions, rate range, and so on. Property information displays are comprehensive, with details on transportation services, restaurants, and amenities, etc. Area maps and images of the property can also be provided. ORS automatically logs the original search criteria and whether the call resulted in a booked reservation or a turnaway.
Reports and Logs
ORS offers dozens of standard reports that provide extensive data for analysis and management of CRO and property performance. Activity logs maintain an audit trail of reservation and profile related activity for each agent.
Channel Management
Hotels and chains can review business volume by channel and open or close channels based on channel, property, rate, or room type. Much of the channel management setup information is pre-configured to make it easy to get started.
Please visit www.micros.com or www.micros-fidelio.co.uk for more information.
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