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Troubleshooting

by Nicky Morrogh Floor Plan Builder

Floor Plan Builder uses WebGL and Three.JS to run. To check if WebGL is activated in your browser use this link

Chrome

Chrome has full support for WebGL on all platforms, so if you’re having trouble running WebGL on Chrome, you simply may need to update to a more recent version of Chrome.

If you are using the most recent version of Chrome and are still having trouble, make sure the “Use hardware acceleration when available” setting is enabled in your Chrome settings by taking the following steps:

  • Go to chrome://settings in your address bar, or click the three dots in the upper-right corner of the browser window and select Settings.
  • Scroll to the bottom of the page and click Advanced.
  • In the System section, toggle Use hardware acceleration when available to the ON position (the button should be blue).
  • Click the Relaunch button to restart Chrome and apply your new settings.

Firefox

If you’re having trouble running WebGL in Firefox, please take the following steps:

  • Go to about:config in your address bar.
  • Search for webgl.force-enabled and make sure this preference is set to true. If it’s currently set to false, click the toggle icon on the far right to change the value to true.
  • Search for webgl.disabled and make sure this preference is set to false. If it’s currently set to true, click the toggle icon on the far right to change the value to false.
  • Restart Firefox.

If you’re still having trouble running WebGL in Firefox on a Windows computer after taking these steps, your graphics driver may be to blame; WebGL is not compatible with certain graphics drivers. If you continue to have trouble, you can either update your driver (IntelAMD, or NVIDIA), or (recommended) simply switch to a compatible browser.

Safari

WebGL is generally enabled by default in Safari. However, if you are using a computer on which WebGL may present a security risk, you may have to enable WebGL manually by taking the following steps:

  • From the menu bar, click Safari and then select Preferences.
  • Select the Websites tab.
  • Select WebGL from the list on the left side of the window.

Internet Explorer

WebGL is only supported on Internet Explorer 11 and later. If you are running Windows 8 or Windows 7, update your Internet Explorer to version 11

If you’re running an earlier version of Windows, either update your operating system or switch to a compatible browser.

Login Loop Errors

Occasionally users can experience a login issue where the builder is trying to load the space but fails due to a login loop error. Usually this happens when the browser/security software is clearing cookies or the cookie file is corrupted. To solve this log out of your account, clear the browser cache and you will be able to load the space again. Sometimes just manually logging out and back in again solves the problem.