Questions

• What if a space can be divided multiple times ?

  If a space can be subdivided multiple times using airwalls these are not counted as new spaces. It doesn't matter how many dividing walls in the space, you pay for just one space regardless of the dimensions or details. Visrez has generated photorealistic 3D Models of thousands of events spaces worldwide, so no interior is a problem for our team to recreate.

• Are Lobbies, Foyers counted as additional spaces ?

  We includes lobbies, foyers, terraces, patios, lawns and connected spaces as part of the model however full floors are not considered single spaces. Whilst it is not an exact science, we are reasonable and do our best to provide great value for money as our clients will attest.

• Can we create plans using the subdivided sections on their own ?

  Yes, we provide the subdivided spaces within the same fee so if you want to create plans in Section A, B, C or D individually you can do so at no additional cost as you will have the separate builder models.

• Can we start with one space and add more later ?

  Absolutely, you can add new spaces at any time. Many of our clients started with a single space and added more as they saw the results of sharing Visrez plans with their clients.

• What if I can’t find our exact furniture in the Library ?

  If the exact furniture does not exist in the Visrez library our team will create the furniture and add to the library at no additional charge. As the library is shared with all our users it makes it valuable if everyone has access to an extensive library of furniture.

• Can my clients collaborate on the plans too ?

  Yes, clients can collaborate on event plans in Visrez once they have been added as 'Partners' in your account. This is explained in detail in the Visrez user guide under Collaboration & Sharing.

• What happens if we redesign or renovate our spaces ?

  Event Space renovations and redesigns are included in the annual fee so if you update your spaces we match the new interiors. This can be done before construction is completed if interior design guides are provided.

• What if our event spaces are not built yet ?

  Visrez can create event space models during preopening if enough details can be provided from the architects or interior designers. This will give your team a headstart with preopening sales and the spaces can be updated to match the finished interiors when those are ready.

• Are there limits to the number of users in Visrez ?

  There is no restriction to the number of users you can have in Visrez. Admin users on each account can add or remove team members without contacting Visrez support. As far as we are concerned the more users you have on your team the better which is why we don't charge per user account.

• Can Visrez use our Virtual Tour to build our spaces ?

  Yes, if you have a virtual just post the link in your account and this will be sufficient for our team to recreate the space exactly to scale and detail.

• Are there any Setup fees for Visrez ?

  There are no set-up fees associated with Visrez. We charge a per space / year fee which includes the creation of the spaces.

• Does Visrez offer live training sessions ?

  Live training sessions are arranged for your team once the spaces are activated and ready to use. These usually take 30 minutes to one hour and cover all aspects of using Visrez.

• Does Visrez charge for Training Sessions ?

  No, there is no charge for live training sessions. We enjoy connecting with users and find training sessions are a valuable way to learn how they interact with the tools.

• How long does it take to get activated on Visrez ?

  Once good quality reference assets are provided our team will generate a draft 3D Model of your space within a few days which is uploaded to your account. All members of your team will be notified once the event space is ready for review.

• Once a space is approved how long does it take to get started ?

  Once your team has approved the space the Floor Plan Builder will be activated in your account within 1-2 working days so your team can start making and sharing diagrams quickly.

• Can we add a Visrez Virtual Tour at a later date ?

  Absolutely yes, and this happens a lot. Once we have created the event space models you can order a photorealistic virtual tour of that space without an on-site photoshoot required.

• Do we need to sign a contract ?

  A copy of your agreement is available inside your account under the contract section. Spaces are activated on an annual basis and new spaces can be added at any time. Visrez does not impose multi-year agreements or built-in annual price increases. With Visrez, what you see is what you get and this is what our users love about the platform.